Privacy Policy

1. Introduction

Welcome to FAYUKO. We are committed to protecting and respecting your privacy. This Policy explains how we collect, use, share and safeguard your personal data when you visit our website www.fayuko.co.uk, contact us, book our mobile hair-straightening service or otherwise interact with us.

2. Who we are

We operate a mobile hair-straightening service specialising in the YUKO® System, serving clients in London and within an 80-mile radius. YUKO by Faye
Our contact information:

3. What personal data we collect

We may collect and process the following types of personal data when you engage with us:

  • Identity data: your name, title.
  • Contact data: email address, phone number, postal address (if required for service).
  • Booking data: details of the service requested (e.g., YUKO treatment), consultation information, appointment date & time, location.
  • Payment data: if payments are taken (card, bank transfer) we may collect payment method details (but note: ideally payment is handled by a secure payment processor so we do not themselves hold full card data).
  • Usage data: information about how you use our website (pages visited, time spent) and how you communicate with us (e-mail, phone).
  • Marketing & communications data: your preferences in receiving marketing from us and your communication preferences.

4. How we collect data

We collect data in a number of ways:

  • You input it directly when requesting a consultation, making a booking, or contacting us.
  • We may collect data automatically through our website (for example via cookies or analytics) – see Section 7.
  • We may receive data from third parties (for example payment processors, or fraud prevention services) if relevant.

5. Why we use your personal data and our lawful bases

We will use your personal data for the following purposes:

  • To provide our services to you — e.g., arrange and deliver your mobile YUKO hair-straightening appointment. (Lawful basis: contract performance)
  • To communicate with you about your bookings, consultations, changes, updates or enquiries. (Contract / legitimate interest)
  • To respond to legal obligations (for example tax, accounting, record-keeping) or to protect our rights. (Legal obligation)
  • To send marketing or promotional offers, if you have opted in to receive them. (Consent)
  • To improve our website, analyse usage, ensure it remains secure, and tailor what we offer. (Legitimate interest)

6. Sharing your personal data

We may share your personal data with the following categories of recipients:

  • Service providers: e.g., payment processors, IT hosting providers, analytics providers, scheduling/booking platforms.
  • Professional advisers: e.g., accountants, legal advisers, tax advisers when required.
  • Regulators or law enforcement: if required by law or to protect our rights.
    We will never sell your personal data to third parties for marketing purposes.

7. Cookies & tracking technologies

Our website uses cookies and similar tracking technologies to collect usage data. You can manage your cookie preferences via your browser settings. We use cookies for:

  • Essential site functionality
  • Performance and analytics (to understand how the site is used)
  • Marketing & advertising (if applicable)
    If you disable cookies you may lose some website functionality.

8. International transfers

We primarily process data within the UK. If we transfer your data outside the UK/EEA (for example if a service provider is based abroad) we will ensure an appropriate level of protection (e.g., standard contractual clauses) is in place.

9. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this Policy (e.g., while our relationship with you continues or as required by law). When we no longer need the data we will securely dispose of or anonymise it.

10. Your rights

Under the UK GDPR and Data Protection Act 2018 you have various rights in relation to your personal data, including:

  • Right to access the personal data we hold about you.
  • Right to rectify inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”) in certain circumstances.
  • Right to restrict or object to processing.
  • Right to data portability (in certain cases).
  • Right to withdraw consent (where consent was the basis) without affecting lawfulness of processing prior to withdrawal.
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are mis-using your data.

11. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no internet transmission can be guaranteed completely secure, and we cannot promise absolute security.

12. Children

Our services are not directed to children under 16. If we become aware we have collected personal data of a child under 16 without verification of parental/guardian consent, we will take steps to delete that information.

13. Links to other websites

Our website may contain links to other websites of interest. Once you click on a link to another site, you should check their privacy policy. We have no control over external sites and are not responsible for their content or practices.

14. Changes to this Policy

We may update this Privacy Policy from time to time by posting the new version on our website. We advise you to check this page periodically for any changes. The “Last updated” date at the top will indicate when this policy was last revised.

15. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Last updated: 21 Oct, 2205